Account access issues with United & Associates Glasgow Group
Complaint Details
I have been a loyal customer of United & Associates Glasgow Group for several years. However, my recent experience has been extremely disappointing. I ordered platform (order #ORD-9977-FVO-7248) on July 23, 2013, and have encountered had my warranty claim denied unfairly. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Mckenna Kuhic
May 22, 2025 05:19The situation with United & Associates Glasgow Group has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-06B44F22 multiple times.
Jaime Perales
May 23, 2025 05:50Dear customer, On behalf of United & Associates Glasgow Group, I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-06B44F22) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Garcia Client Relations Manager United & Associates Glasgow Group
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