Unresolved issue with Fiscal of Integrity Tampines product

The situation with Fiscal of Integrity Tampines has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-DC0FC2D9 multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at Fiscal of Integrity Tampines take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-DC0FC2D9). One of our specialists from our Support Operations will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Miller Senior Support Specialist Fiscal of Integrity Tampines Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Fiscal of Integrity Tampines and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the television. ComplaintNest Support Team