False promises made by Crystal Resort Luxury Group representative
Complaint Details
I have been a loyal customer of Crystal Resort Luxury Group for several years. However, my recent experience has been extremely disappointing. I ordered account (order #ORD-5826-HVX-3373) on March 26, 1970, and have encountered was denied a refund. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Pierce Hudson
May 05, 2025 05:42I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Crystal Resort Luxury Group. Can someone please provide an update?
Admin User
May 13, 2025 06:11Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on April 9, 2025. At Crystal Resort Luxury Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $24.74 2. A replacement fitness tracker with an extended warranty 3. A store credit of $24.74 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-5FB0C358. We value your business and hope to restore your confidence in our company. Best regards, Alex Garcia Product Support Manager Crystal Resort Luxury Group
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