Unsatisfactory resolution from Crystal Retreat Hotels

After speaking with Peyton Smith from the Support Operations at Crystal Retreat Hotels, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of Crystal Retreat Hotels, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-53AC2D01) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles White Senior Support Specialist Crystal Retreat Hotels