Misleading advertising by Crystal Retreat Hotels

I'm updating my complaint because Crystal Retreat Hotels finally contacted me today. They've offered to replace the t-shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the handbag you purchased on March 28, 2025. At Crystal Retreat Hotels, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $192.91 2. A replacement handbag with an extended warranty 3. A store credit of $192.91 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-CCEAFEAA. We value your business and hope to restore your confidence in our company. Best regards, Riley Martin Customer Retention Manager Crystal Retreat Hotels

ComplaintNest Administrator Update: We have received confirmation from Crystal Retreat Hotels that they are actively working to resolve your complaint. Their representative, Peyton Thompson, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team