Poor customer service experience with Crystal Retreat Hotels

I've received an email from Jessica Young at Crystal Retreat Hotels offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The t-shirt was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at Crystal Retreat Hotels take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-F8327022). One of our specialists from our Executive Customer Care will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Williams Customer Satisfaction Coordinator Crystal Retreat Hotels Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Crystal Retreat Hotels and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the sweater. ComplaintNest Support Team