Refund refused by Ultra-Tech Kuching

I'm adding this comment to provide additional information. The router from Ultra-Tech Kuching not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Ultra-Tech Kuching take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-21126052). One of our specialists from our Customer Experience will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Garcia Customer Service Manager Ultra-Tech Kuching Customer Relations

ComplaintNest Administrator Alert: We have noticed that Ultra-Tech Kuching has not yet responded to your complaint about their priority service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team