UnitedAsset provided defective product

Just wanted to follow up on my complaint regarding UnitedAsset. I haven't heard anything back yet, and the headphones I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of UnitedAsset, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-90D89ECC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Rodriguez Client Relations Manager UnitedAsset

ComplaintNest Administrator Note: We have reviewed this complaint against UnitedAsset and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the laptop. ComplaintNest Support Team