Steel Products Fort Worth Holdings failed to honor their commitment
Complaint Details
I have been a loyal customer of Steel Products Fort Worth Holdings for several years. However, my recent experience has been extremely disappointing. I ordered product (order #ORD-4908-ABX-5659) on March 9, 2020, and have encountered has poor quality. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Karelle Crist
May 01, 2025 05:52Just wanted to follow up on my complaint regarding Steel Products Fort Worth Holdings. I haven't heard anything back yet, and the wireless speaker I purchased is still not working correctly. Any assistance would be greatly appreciated.
Daniel Menard
May 20, 2025 05:55Dear valued customer, Thank you for bringing this matter to our attention. We at Steel Products Fort Worth Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-8C287E1E). One of our specialists from our Consumer Affairs will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Moore Senior Support Specialist Steel Products Fort Worth Holdings Customer Relations
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