Steel Products Fort Worth Holdings failed to honor their commitment

It's now been 7 days since my initial complaint, and Steel Products Fort Worth Holdings still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their personal shopping service.

Dear valued customer, Thank you for your complaint regarding the smartphone you purchased on May 24, 2025. At Steel Products Fort Worth Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $272.73 2. A replacement smartphone with an extended warranty 3. A store credit of $272.73 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E2B26AAE. We value your business and hope to restore your confidence in our company. Best regards, Avery Miller Client Satisfaction Manager Steel Products Fort Worth Holdings

ComplaintNest Administrator Alert: We have noticed that Steel Products Fort Worth Holdings has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team