Warranty claim denied by Contractors Bros
Complaint Details
I have been a loyal customer of Contractors Bros for several years. However, my recent experience has been extremely disappointing. I ordered package (order #ORD-2992-AJQ-2091) on January 14, 2012, and have encountered discovered hidden fees. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Rey Torp
Apr 30, 2025 05:17I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Contractors Bros. Can someone please provide an update?
Jedidiah Becker
May 24, 2025 06:07Dear valued customer, Thank you for bringing this matter to our attention. We at Contractors Bros take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-32926F6C). One of our specialists from our Client Relations will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Young Customer Satisfaction Coordinator Contractors Bros Customer Relations
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Status updateStatus changed to "Under Review"