Refund refused by United Homes & Sons Enterprises
Complaint Details
I have been a loyal customer of United Homes & Sons Enterprises for several years. However, my recent experience has been extremely disappointing. I ordered platform (order #ORD-1487-AAN-4616) on January 25, 1993, and have encountered encountered rude staff. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Elisha Dooley
May 14, 2025 06:08After speaking with Sarah Allen from the Service Excellence at United Homes & Sons Enterprises, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Jedidiah Becker
May 16, 2025 05:54Dear valued customer, Thank you for bringing this matter to our attention. We at United Homes & Sons Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-49D7D186). One of our specialists from our Client Relations will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Martin Customer Satisfaction Coordinator United Homes & Sons Enterprises Customer Relations
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