Architecture Bros Genoa failed to honor their commitment
Complaint Details
I purchased a item from Architecture Bros Genoa on June 21, 2024. Shortly after using it, I experienced is not compatible as claimed. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Idell P. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Kristofer Spinka
May 03, 2025 06:07An update to my situation: I've now spoken with three different representatives from Architecture Bros Genoa, and each has given me conflicting information about how to resolve the issue with my camera. This is extremely frustrating.
Jaime Perales
May 22, 2025 06:05ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Architecture Bros Genoa of this issue through multiple channels. They have acknowledged receipt of this complaint on May 9, 2025 and have assigned it reference number REF-2390243C in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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