Delayed delivery from Architecture Bros Genoa
Complaint Details
I want to report a serious concern with Architecture Bros Genoa's system that I purchased on January 16, 1981 from your Kohlerhaven, South Carolina store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Bradly X., but my issue remains unresolved.
Comments (2)
Gwen Jakubowski
May 21, 2025 05:12The situation with Architecture Bros Genoa has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-FACCAFBE multiple times.
Brenna Hilpert
May 16, 2025 05:49Dear valued customer, Thank you for your complaint regarding the smartphone you purchased on May 15, 2025. At Architecture Bros Genoa, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $325.27 2. A replacement smartphone with an extended warranty 3. A store credit of $325.27 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FACCAFBE. We value your business and hope to restore your confidence in our company. Best regards, Linda Thompson Customer Retention Manager Architecture Bros Genoa
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