Unresolved issue with Grand Palace Services product

I've received an email from Richard Miller at Grand Palace Services offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The sweater was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Grand Palace Services are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $305.10 Please contact our dedicated resolution team at support@Grand Palace Services.com with your preferred delivery date and time, referencing case number REF-D5781228. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Davis Resolution Center Director Grand Palace Services

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Grand Palace Services of this issue through multiple channels. They have acknowledged receipt of this complaint on April 20, 2025 and have assigned it reference number REF-D5781228 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team