Quality issues with Classic Retreat Properties product
Complaint Details
I'm writing to complain about the delivery service I received from Classic Retreat Properties. After paying $423.33 for gadget, I found that it faced system outages. I've tried resolving this with your customer service team multiple times, including speaking with Jaunita Q., but have not received a satisfactory resolution.
Comments (2)
Lawrence Ryan
May 08, 2025 05:21I've received an email from Alex Walker at Classic Retreat Properties offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The fitness tracker was clearly defective from the start.
Montana Yundt
May 21, 2025 06:06Dear customer, On behalf of Classic Retreat Properties, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-6CD3F3CF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Hernandez Senior Support Specialist Classic Retreat Properties
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