Unresolved issue with Classic Retreat Properties product

After speaking with Mary Clark from the Service Excellence at Classic Retreat Properties, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Classic Retreat Properties are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $361.75 Please contact our dedicated resolution team at support@Classic Retreat Properties.com with your preferred delivery date and time, referencing case number REF-95175B10. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Miller Customer Success Director Classic Retreat Properties

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Classic Retreat Properties's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Classic Retreat Properties and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team