Frustrated with Precision Products's lack of response

I've received an email from James Thomas at Precision Products offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The smartphone was clearly defective from the start.

Dear customer, I am reaching out regarding your recent complaint about our maintenance contract. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Director of Customer Success at Precision Products, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $208.66 to your original payment method 2. Added a $208.66 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-EC5C931C for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Casey Martin Director of Customer Success Precision Products

ComplaintNest Administrator Note: We have reviewed this complaint against Precision Products and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the tablet. ComplaintNest Support Team