Unsatisfactory resolution from The Golden Resort Group
Complaint Details
I want to report a serious concern with The Golden Resort Group's platform that I purchased on February 10, 2005 from your East Babyfurt, South Carolina store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Johathan Q., but my issue remains unresolved.
Comments (2)
Marcelina Hilpert
May 08, 2025 05:21An update to my situation: I've now spoken with three different representatives from The Golden Resort Group, and each has given me conflicting information about how to resolve the issue with my winter coat. This is extremely frustrating.
Margarita Kuhn
May 14, 2025 05:53Dear customer, On behalf of The Golden Resort Group, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-C8145DB7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Hernandez Director of Customer Success The Golden Resort Group
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