Hidden fees discovered from Craft Bros Goiânia

I've received an email from Jessica Thomas at Craft Bros Goiânia offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The athletic shoes was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at Craft Bros Goiânia are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $333.76 Please contact our dedicated resolution team at support@Craft Bros Goiânia.com with your preferred delivery date and time, referencing case number REF-38750C80. We truly value your business and appreciate the opportunity to make this right. Best regards, William Clark Product Support Director Craft Bros Goiânia