Overcharged by Resort at Grand for service

Just wanted to follow up on my complaint regarding Resort at Grand. I haven't heard anything back yet, and the athletic shoes I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our design service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Resort at Grand, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $296.42 to your original payment method 2. Added a $296.42 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-0314AE78 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Susan Hall Support Team Lead Resort at Grand

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Resort at Grand of this issue through multiple channels. They have acknowledged receipt of this complaint on April 25, 2025 and have assigned it reference number REF-0314AE78 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team