Refund refused by Diamond Resort

I'm updating my complaint because Diamond Resort finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on March 31, 2025. At Diamond Resort, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $396.75 2. A replacement formal shoes with an extended warranty 3. A store credit of $396.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3A1051D7. We value your business and hope to restore your confidence in our company. Best regards, Taylor Smith Consumer Affairs Manager Diamond Resort

ComplaintNest Administrator Note: We have reviewed this complaint against Diamond Resort and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team