Frustrated with Diamond Resort's lack of response
Complaint Details
I am writing regarding order #ORD-2240-RFS-2892 placed with Diamond Resort on May 12, 2006. I paid $878.41 for platform, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Devante W. and other representatives have not been helpful in resolving this matter.
Comments (2)
Reginald Hickle
May 03, 2025 05:48It's now been 10 days since my initial complaint, and Diamond Resort still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their technical support package.
Gabriela Pietsch
May 17, 2025 06:11Dear customer, On behalf of Diamond Resort, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-5D08D9A6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Brown Brand Representative Diamond Resort
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