Overcharged by Diamond Resort for service

It's now been 3 days since my initial complaint, and Diamond Resort still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their upgrade plan.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Diamond Resort are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $165.18 Please contact our dedicated resolution team at support@Diamond Resort.com with your preferred delivery date and time, referencing case number REF-AE66A054. We truly value your business and appreciate the opportunity to make this right. Best regards, Taylor Harris Support Operations Director Diamond Resort

ComplaintNest Administrator Alert: We have noticed that Diamond Resort has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team