Frustrated with Suites Group's lack of response
Complaint Details
I have been a loyal customer of Suites Group for several years. However, my recent experience has been extremely disappointing. I ordered equipment (order #ORD-3019-LSD-2728) on August 1, 2000, and have encountered experienced long delays. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Judson Conroy
May 02, 2025 05:16After my initial complaint, Suites Group contacted me to troubleshoot the jacket. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jedidiah Becker
May 12, 2025 05:39Dear valued customer, Thank you for bringing this matter to our attention. We at Suites Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-DFDAE6BD). One of our specialists from our Executive Customer Care will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Walker Brand Representative Suites Group Customer Relations
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Status updateStatus changed to "Resolved"