ATM malfunction at Credit Partners resulted in lost funds

The situation with Credit Partners has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-A5F27F15 multiple times.

Dear customer, On behalf of Credit Partners, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-A5F27F15) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah Wilson Support Team Lead Credit Partners

ComplaintNest Administrator Alert: We have noticed that Credit Partners has not yet responded to your complaint about their consultation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team