Unresolved issue with Engineering Associates product
Complaint Details
I am writing regarding order #ORD-6412-RBK-6192 placed with Engineering Associates on October 13, 1978. I paid $799.62 for accessory, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Karelle C. and other representatives have not been helpful in resolving this matter.
Comments (2)
Tanya Greenfelder
May 26, 2025 05:46After my initial complaint, Engineering Associates contacted me to troubleshoot the catering service. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Henrik Fritsch
May 13, 2025 05:33Dear valued customer, Thank you for bringing this matter to our attention. We at Engineering Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-1CDE2EFE). One of our specialists from our Client Relations will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Garcia Account Manager Engineering Associates Customer Relations
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