Warranty claim denied by Production International Ltd.

Just wanted to follow up on my complaint regarding Production International Ltd.. I haven't heard anything back yet, and the wireless speaker I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the router you purchased on May 10, 2025. At Production International Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $360.91 2. A replacement router with an extended warranty 3. A store credit of $360.91 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E1924E8E. We value your business and hope to restore your confidence in our company. Best regards, William Harris Customer Experience Manager Production International Ltd.

ComplaintNest Administrator Update: We have received confirmation from Production International Ltd. that they are actively working to resolve your complaint. Their representative, Jordan Wilson, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team