Quality issues with Hotel at Luxury product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Hotel at Luxury. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Hotel at Luxury are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $104.14 Please contact our dedicated resolution team at support@Hotel at Luxury.com with your preferred delivery date and time, referencing case number REF-68E8155F. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Robinson Product Support Director Hotel at Luxury

ComplaintNest Administrator Note: We have reviewed this complaint against Hotel at Luxury and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jacket. ComplaintNest Support Team