False promises made by Hotel at Luxury representative

I'm adding this comment to provide additional information. The athletic shoes from Hotel at Luxury not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Hotel at Luxury, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-561CFA00) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Williams Customer Experience Specialist Hotel at Luxury

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Hotel at Luxury of this issue through multiple channels. They have acknowledged receipt of this complaint on April 27, 2025 and have assigned it reference number REF-561CFA00 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team