Warranty claim denied by Wealth of Pinnacle

Insurance Verified Verified Aug 30, 2024
Wealth of Pinnacle | Croatia | Alysha Cronin

Complaint Details

I am writing regarding order #ORD-3595-MCK-9022 placed with Wealth of Pinnacle on June 15, 1988. I paid $880.27 for tool, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Caterina Z. and other representatives have not been helpful in resolving this matter.

891 views | 2 comments | Aug 30, 2024 23:02

Comments (2)

Alysha Cronin

Alysha Cronin

May 21, 2025 05:50

I want to acknowledge that Wealth of Pinnacle has attempted to resolve this issue. However, the solution they're offering (a $238.39 store credit) isn't adequate considering I paid $238.39 for a camera that never worked properly.

Jedidiah Becker

Jedidiah Becker

May 11, 2025 05:15

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at Wealth of Pinnacle are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $255.50 Please contact our dedicated resolution team at support@Wealth of Pinnacle.com with your preferred delivery date and time, referencing case number REF-767A4087. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Young Support Operations Director Wealth of Pinnacle

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Aug 30, 2024 Alysha Cronin

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