Quality issues with Pro Design product

I want to acknowledge that Pro Design has attempted to resolve this issue. However, the solution they're offering (a $248.10 store credit) isn't adequate considering I paid $248.10 for a blender that never worked properly.

Dear customer, I am reaching out regarding your recent complaint about our technical support package. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Satisfaction Coordinator at Pro Design, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $496.24 to your original payment method 2. Added a $496.24 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-19A87049 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Karen Smith Customer Satisfaction Coordinator Pro Design

ComplaintNest Administrator Note: We have reviewed this complaint against Pro Design and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the kitchen knife set. ComplaintNest Support Team