Quality issues with Diamond Escape Hospitality Enterprises product

I appreciate Diamond Escape Hospitality Enterprises reaching out, but the solution provided doesn't address my original concern. The replacement athletic shoes has the same defect as the original one I complained about.

Dear customer, I am reaching out regarding your recent complaint about our technical support package. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Support Specialist at Diamond Escape Hospitality Enterprises, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $286.82 to your original payment method 2. Added a $286.82 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-CC4288AB for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Mary Hernandez Senior Support Specialist Diamond Escape Hospitality Enterprises