Frustrated with UnitedBank Moscow Ltd.'s lack of response
Complaint Details
I purchased a service from UnitedBank Moscow Ltd. on September 6, 1988. Shortly after using it, I experienced received incorrect information. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Monserrat F. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Lorenz Huel
Apr 30, 2025 05:32It's now been 3 days since my initial complaint, and UnitedBank Moscow Ltd. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customer support plan.
Francisco Marco
May 21, 2025 05:49Dear valued customer, Thank you for your complaint regarding the tablet you purchased on May 12, 2025. At UnitedBank Moscow Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $98.21 2. A replacement tablet with an extended warranty 3. A store credit of $98.21 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D1AAA6C4. We value your business and hope to restore your confidence in our company. Best regards, William Williams Consumer Affairs Manager UnitedBank Moscow Ltd.
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