Poor customer service experience with UnitedBank Moscow Ltd.

It's now been 2 days since my initial complaint, and UnitedBank Moscow Ltd. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their upgrade plan.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at UnitedBank Moscow Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $67.14 Please contact our dedicated resolution team at support@UnitedBank Moscow Ltd..com with your preferred delivery date and time, referencing case number REF-2034597B. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Clark Technical Support Director UnitedBank Moscow Ltd.