Frustrated with Projects Associates's lack of response
Complaint Details
I'm writing to complain about the warranty service I received from Projects Associates. After paying $85.88 for platform, I found that it has poor quality. I've tried resolving this with your customer service team multiple times, including speaking with Casimer P., but have not received a satisfactory resolution.
Comments (2)
Levi Schaefer
Apr 27, 2025 05:43Just wanted to follow up on my complaint regarding Projects Associates. I haven't heard anything back yet, and the winter coat I purchased is still not working correctly. Any assistance would be greatly appreciated.
Gerta Simon
May 22, 2025 05:58Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on May 11, 2025. At Projects Associates, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $181.99 2. A replacement winter coat with an extended warranty 3. A store credit of $181.99 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-30580A4C. We value your business and hope to restore your confidence in our company. Best regards, Peyton Jones Product Support Manager Projects Associates
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