Hidden fees discovered from Reliable Engineering & Sons

I've received an email from Barbara Moore at Reliable Engineering & Sons offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The headphones was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Reliable Engineering & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $403.76 Please contact our dedicated resolution team at support@Reliable Engineering & Sons.com with your preferred delivery date and time, referencing case number REF-09504C80. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Taylor Quality Assurance Director Reliable Engineering & Sons