Unsatisfactory resolution from Equity Planners Ltd.
Complaint Details
On March 2, 2007, I signed up for Equity Planners Ltd.'s troubleshooting service at their Abshireburgh, Louisiana location. I was told that the service would include equipment, but after paying $902.32, I discovered this wasn't the case. When I called to resolve this, Jessica O. was unhelpful and refused to address my concerns.
Comments (2)
Gordon Jacobi
May 20, 2025 05:56I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Equity Planners Ltd. has been much more responsive, though we still haven't reached a satisfactory resolution regarding their training session.
Claudine Navarro
May 11, 2025 06:07Dear customer, On behalf of Equity Planners Ltd., I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-D6368EB1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Smith Director of Customer Success Equity Planners Ltd.
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