Refund refused by Quality-Construction Bari

An update to my situation: I've now spoken with three different representatives from Quality-Construction Bari, and each has given me conflicting information about how to resolve the issue with my organic produce box. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Quality-Construction Bari take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our organic produce box and have initiated an internal investigation (Reference: REF-611F6A32). One of our specialists from our Executive Customer Care will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Hernandez Director of Customer Success Quality-Construction Bari Customer Relations