Hidden fees discovered from Superior Materials Solutions Madrid
Complaint Details
On September 13, 1984, I signed up for Superior Materials Solutions Madrid's installation service at their Ortizhaven, Oklahoma location. I was told that the service would include account, but after paying $847.16, I discovered this wasn't the case. When I called to resolve this, Dawson T. was unhelpful and refused to address my concerns.
Comments (2)
Aubree Yost
May 09, 2025 05:19I'm updating my complaint because Superior Materials Solutions Madrid finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Bernard Arnaud
May 12, 2025 05:27Dear valued customer, Thank you for bringing this matter to our attention. We at Superior Materials Solutions Madrid take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-BD0380ED). One of our specialists from our Executive Customer Care will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Martinez Customer Advocacy Manager Superior Materials Solutions Madrid Customer Relations
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"