Hidden fees discovered from Master Build Inc Inc.
Complaint Details
I want to report a serious concern with Master Build Inc Inc.'s membership that I purchased on August 9, 2000 from your Willtown, Tennessee store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Xavier X., but my issue remains unresolved.
Comments (2)
Janessa Prohaska
Apr 26, 2025 05:31Just wanted to follow up on my complaint regarding Master Build Inc Inc.. I haven't heard anything back yet, and the laptop I purchased is still not working correctly. Any assistance would be greatly appreciated.
Eunice Watsica
May 17, 2025 05:44Dear customer, On behalf of Master Build Inc Inc., I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-F6B22303) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Clark Client Support Executive Master Build Inc Inc.
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