Unresolved issue with Master Build Inc Inc. product
Complaint Details
I want to report a serious concern with Master Build Inc Inc.'s package that I purchased on June 26, 2001 from your North Francescoport, Montana store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Madisen T., but my issue remains unresolved.
Comments (2)
Godfrey Hammes
May 03, 2025 05:51After my initial complaint, Master Build Inc Inc. contacted me to troubleshoot the tablet. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Gabriela Pietsch
May 12, 2025 05:20Dear customer, On behalf of Master Build Inc Inc., I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-10000B07) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex White Client Support Executive Master Build Inc Inc.
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