Overcharged by Suites at Grand for service
Complaint Details
On September 22, 2004, I signed up for Suites at Grand's delivery service at their South Florencio, South Carolina location. I was told that the service would include accessory, but after paying $478.38, I discovered this wasn't the case. When I called to resolve this, Elody W. was unhelpful and refused to address my concerns.
Comments (2)
Sallie Gleason
May 07, 2025 06:06I'm updating my complaint because Suites at Grand finally contacted me today. They've offered to replace the athletic shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Admin User
May 12, 2025 06:04Dear valued customer, Thank you for bringing this matter to our attention. We at Suites at Grand take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-67A20639). One of our specialists from our Client Relations will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Garcia Customer Satisfaction Coordinator Suites at Grand Customer Relations
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