Warranty claim denied by Accommodations at Premium
Complaint Details
I purchased a service from Accommodations at Premium on July 10, 1979. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Else B. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Pattie Welch
May 22, 2025 05:26I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Accommodations at Premium has been much more responsive, though we still haven't reached a satisfactory resolution regarding their maintenance contract.
Admin User
May 22, 2025 05:52Dear customer, On behalf of Accommodations at Premium, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-3BEEAB85) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas White Director of Customer Success Accommodations at Premium
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