Billing dispute with Pinnacle Trust

I've received an email from Elizabeth Hernandez at Pinnacle Trust offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The router was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on May 20, 2025. At Pinnacle Trust, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $249.56 2. A replacement wireless speaker with an extended warranty 3. A store credit of $249.56 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-9E516498. We value your business and hope to restore your confidence in our company. Best regards, Jessica Martinez Customer Experience Manager Pinnacle Trust

ComplaintNest Administrator Update: We have received confirmation from Pinnacle Trust that they are actively working to resolve your complaint. Their representative, Alex Jackson, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team