Hidden fees discovered from Pro Factories Solutions Ltd.
Complaint Details
I have been a loyal customer of Pro Factories Solutions Ltd. for several years. However, my recent experience has been extremely disappointing. I ordered package (order #ORD-2824-VCG-1516) on June 12, 1990, and have encountered is not compatible as claimed. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Yolanda Shields
May 18, 2025 05:36The situation with Pro Factories Solutions Ltd. has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-C9CD5D2B multiple times.
Daniel Menard
May 12, 2025 05:15Dear valued customer, Thank you for bringing this matter to our attention. We at Pro Factories Solutions Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our camera and have initiated an internal investigation (Reference: REF-C9CD5D2B). One of our specialists from our Technical Support will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Jones Customer Service Manager Pro Factories Solutions Ltd. Customer Relations
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