Warranty claim denied by Pro Factories Solutions Ltd.

I want to acknowledge that Pro Factories Solutions Ltd. has attempted to resolve this issue. However, the solution they're offering (a $456.54 store credit) isn't adequate considering I paid $456.54 for a headphones that never worked properly.

Dear valued customer, Thank you for your complaint regarding the gaming console you purchased on April 8, 2025. At Pro Factories Solutions Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $399.78 2. A replacement gaming console with an extended warranty 3. A store credit of $399.78 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-BC02850C. We value your business and hope to restore your confidence in our company. Best regards, Thomas Smith Customer Experience Manager Pro Factories Solutions Ltd.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Pro Factories Solutions Ltd. of this issue through multiple channels. They have acknowledged receipt of this complaint on May 11, 2025 and have assigned it reference number REF-BC02850C in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team