False promises made by Expert Craft & Sons representative

I appreciate Expert Craft & Sons reaching out, but the solution provided doesn't address my original concern. The replacement jacket has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Expert Craft & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $256.24 Please contact our dedicated resolution team at support@Expert Craft & Sons.com with your preferred delivery date and time, referencing case number REF-94BC2D7B. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Allen Service Excellence Director Expert Craft & Sons

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Expert Craft & Sons's winter coat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Expert Craft & Sons and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team