Mega Works provided defective product

I wanted to update this complaint to mention that a representative from Mega Works called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, On behalf of Mega Works, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-67E8858B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Smith Customer Experience Specialist Mega Works

ComplaintNest Administrator Note: We have reviewed this complaint against Mega Works and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the smartphone. ComplaintNest Support Team