Refund refused by Stay at Silver Fukuoka

I appreciate Stay at Silver Fukuoka reaching out, but the solution provided doesn't address my original concern. The replacement jacket has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Stay at Silver Fukuoka are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $464.33 Please contact our dedicated resolution team at support@Stay at Silver Fukuoka.com with your preferred delivery date and time, referencing case number REF-7071A9C8. We truly value your business and appreciate the opportunity to make this right. Best regards, John Davis Client Satisfaction Director Stay at Silver Fukuoka